PSA: We are investigating the issue where some Primal-Spark wallets are erroneously showing zero balances, like Hodl’s wallet below. Here is what we know so far: 1. Funds are not at risk. If you restore your wallet in Wallet of Satoshi you should see your full balance. 2. In our tests, after restoring in WoS, the balances started showing correctly in Primal again. 3. We are working with the Spark team and expect that regular wallet operation will be restored after an update to the Spark network. If this turns out to be the case, you won’t need to update your Primal app. We don’t yet know what caused this issue. Over 5000 of our users already upgraded to the new wallet and there was a lot of zapping related to Maxi Madness and in general. Not sure if that somehow overwhelmed Spark. If you are affected by this, please report your experience here in replies. We will publish another update as soon as we have any new information. View quoted note →

Replies (101)

You can try restoring in Wallet of Satoshi or you can just wait for this to be resolved. We are not yet sure what the timeline for that is, but the Spark team is working on it.
You can try restoring in Wallet of Satoshi or you can just wait for this to be resolved. We are not yet sure what the timeline for that is, but the Spark team is working on it.
You can try restoring in Wallet of Satoshi or you can just wait for this to be resolved. We are not yet sure what the timeline for that is, but the Spark team is working on it.
Wondering if there’s some API key rate limit. Also, while the team is investigating, it would be a good idea to work on getting profile data to display in the payment history.
You can restore in any spark wallet, including Blitz wallet, and you can use any of those LN address providers.
Sam's avatar
Sam 4 days ago
Zero balance for me too.
So far all Primal users who encountered the zero balance problem were able to restore it in Wallet of Satoshi. After that, their Primal wallet started showing the correct balance. If you tried this and it DIDN’T work for you, please respond in the comments here. As a reminder, if you are affected by the zero balance issue, you don’t have to restore your wallet in WoS, you can simply wait for this to be resolved on the Spark side. Funds are not at risk. We will keep you posted. View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
I had a similar issue when first testing out @Blitz Wallet wallet. I created and funded a wallet in @Wallet of Satoshi then restored it into Blitz then the balances started getting wonky. It would show the transactions but a 0 balance. If I moved between “accounts” on Blitz it would sometimes refresh correctly. Eventually swept that WoS created wallet and started new in Blitz. Seemed like it was something with how Spark and the WoS created seed were interacting. Idk 🤷🏽‍♂️ the Blits team did some trouble shooting on it with me.
Calle please fix Spark (and Ark) by launching your own Spark Entity (anonymously lol) with others operators, BUT with blind signatures on top of it. Best regards, BB
UPDATE: The Spark team has deployed a potential fix to the Spark network. If you were affected by the zero balance issue, can you please try again and confirm if it is correct now?
Blitz Wallet 's avatar Blitz Wallet
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇 Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds. Simple, fast, and back on track. image
View quoted note →
Megan Taylor's avatar
Megan Taylor 4 days ago
Solid update—good to see proactive communication on wallet issues. Reminds me of how tech disruptions (even minor ones) ripple through systems unpredictably. Read something similar on AI-driven instability recently, particularly how automation creates phantom glitches before real impacts.
Hey Ray, we'll try to get this resolved for you as soon as possible. Quick questions: 1. Are you running Primal iOS or Android? 2. Which exact build are you running (you can see it at the bottom of the settings screen). 3. Does this error appear immediately, or after a few seconds of trying to make the payment? 4. Are you able to make lightning payments to other destinations (zaps, lightning invoices, etc.)?
1. Are you running Primal iOS or Android? Tim Apple iOS 2. Which exact build are you running (you can see it at the bottom of the settings screen). 3.0.20 3. Does this error appear immediately, or after a few seconds of trying to make the payment? Yes, instant. Sample 500 sats invoice attached lnbc5u1p5mlycvdqqnp4qgqgpf4r089ldukk5q33kf60xyvfnv0k26xh84llgqe9x6eefhemqpp5s8gcv698e8dgj4gfd5p2sxa52s8kk380sakqffptlxyq5vj324sqsp5saryewfz2dpef8rn6pn4r57qcdwnckurvm5v2j60adc99felyhhq9qyysgqcqzp2xqyz5vqrzjq2plmkeadrq9umnveqvn39e34tlk96wccpas5pv7e9v4pzjgk2guur3le5qq4xqqqyqqqqqqqqqqqqqq2q8qae94tmwqzcgjyyttmnulzetn4727kpyul3gyuknzf4vnyvcyw3xc68slswd8urudjr67mvtnncax046f33yhr0zd3hekw550lafmqpurp9zr
Still 0 balance. Still possible to receive sats to Primal wallet. I already have a WoS app on my iPhone with 311 sat balance which was registered with email. I logged out en restores with the same email account with no success. Should I remove the WoS app?
Precisely. I'd even say that if you are a company to operate in this type of business you can't add privacy... It has to be done by informal, anonymous organisations/entities that slowly build their reputation online IMO