PSA: We are investigating the issue where some Primal-Spark wallets are erroneously showing zero balances, like Hodl’s wallet below. Here is what we know so far:
1. Funds are not at risk. If you restore your wallet in Wallet of Satoshi you should see your full balance.
2. In our tests, after restoring in WoS, the balances started showing correctly in Primal again.
3. We are working with the Spark team and expect that regular wallet operation will be restored after an update to the Spark network. If this turns out to be the case, you won’t need to update your Primal app.
We don’t yet know what caused this issue. Over 5000 of our users already upgraded to the new wallet and there was a lot of zapping related to Maxi Madness and in general. Not sure if that somehow overwhelmed Spark.
If you are affected by this, please report your experience here in replies. We will publish another update as soon as we have any new information.
View quoted note →
Login to reply
Replies (101)
My wallet is ok and zapping out works too.
This worked for me to fix the glitch with the wallet balance in Primal. Thanks to Miljan and @primal for quickly responding to this 🚀
View quoted note →
Also zero
Good communication, though—you should have written that the funds are safu 😅
This worked for me 🔥 Restored in Wallet of Satoshi and it showed my balance correctly. Then the balance refreshed correctly in Primal 🙌
it's pretty cool that you can restore your primal wallet in wallet of satoshi
I'm also experiencing the same,,,,,, kindly intervene


You can also restore it in @Blitz Wallet which is even better
You can try restoring in Wallet of Satoshi or you can just wait for this to be resolved. We are not yet sure what the timeline for that is, but the Spark team is working on it.
You can try restoring in Wallet of Satoshi or you can just wait for this to be resolved. We are not yet sure what the timeline for that is, but the Spark team is working on it.
You can try restoring in Wallet of Satoshi or you can just wait for this to be resolved. We are not yet sure what the timeline for that is, but the Spark team is working on it.
I am also experiencing zero balance
Yeah…
View quoted note →
Zero
It worked.
Happened to me…
I restarted it and now I receive/give, but the previous balance was lost
how can yankee beggar declare bankrupt again ?
Did you try restoring in Wallet of Satoshi?
No, I don’t think so. I’m with your wallet. Don’t worry, it was a very small amount.
Just got hit with this. Not sure if it’s related, but I was sending zaps for feedback in a thread and noticed that the UI would show my zaps but it wouldn’t show up in my balance log.


Sheilfer
Not sure what the problem is, I send sats using the zap button and it shows I send zaps, but it doesn’t record in my transaction history, and goi...

I'll wait. I'm not in a hurry.
Same issue here:


Wondering if there’s some API key rate limit. Also, while the team is investigating, it would be a good idea to work on getting profile data to display in the payment history.
I can see your zap in the wallet, but not the rest.
I am seeing errors trying to send to a different wallet
Okay 👍 I've tried restoring in wos and it's perfectly fine now👍
You can restore in any spark wallet, including Blitz wallet, and you can use any of those LN address providers.
Unable to send over here
Happened to me. I restored through WoS and it was back


Genial, tra quilos que están haciendo un buen trabajo
Bueno me acaba de pasar miljan pero tranquilo 🫡
Se que lo están solucionando @paul keating


I have a 0 balance after showing 22,000+ the other day.
Showing zero balance.
Is Bitcoin dead? 😅 My balance shows zero as well.
Your options are to either restore in another spark wallet Wallet of Satoshi or just wait for this to be resolved on the Spark side.
Zero balance as well
Zero balance for me too.
So far all Primal users who encountered the zero balance problem were able to restore it in Wallet of Satoshi. After that, their Primal wallet started showing the correct balance.
If you tried this and it DIDN’T work for you, please respond in the comments here.
As a reminder, if you are affected by the zero balance issue, you don’t have to restore your wallet in WoS, you can simply wait for this to be resolved on the Spark side. Funds are not at risk.
We will keep you posted.
View quoted note →
This has affected both my accounts on Primal
Zero balance. How do I restore to WoS?
How pls?
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

UPDATE: The Spark team has deployed a potential fix to the Spark network. If you were affected by the zero balance issue, can you please try again and confirm if it is correct now?
View quoted note →
I had a similar issue when first testing out @Blitz Wallet wallet. I created and funded a wallet in @Wallet of Satoshi then restored it into Blitz then the balances started getting wonky. It would show the transactions but a 0 balance. If I moved between “accounts” on Blitz it would sometimes refresh correctly.
Eventually swept that WoS created wallet and started new in Blitz.
Seemed like it was something with how Spark and the WoS created seed were interacting.
Idk 🤷🏽♂️ the Blits team did some trouble shooting on it with me.
Calle please fix Spark (and Ark) by launching your own Spark Entity (anonymously lol) with others operators, BUT with blind signatures on top of it.
Best regards,
BB
Nice! Good to know more options
If you try @Blitz Wallet , tell me what you think about it. Thanks.
Yes, @Blitz Wallet is opensource, Wallet of Satoshi is not.
I wish. Usually when a company says they will add privacy later, that means they will never add privacy.
UPDATE: The Spark team has deployed a potential fix to the Spark network. If you were affected by the zero balance issue, can you please try again and confirm if it is correct now?
Can anyone zap me for testing purposes? And if unable to, share error message to 😀
Instead of creating a new wallet you choose restore another wallet in WoS, enter your primal wallet private key and it should be ok.
Everyone's balance should be correct now. Please confirm.
If you’ve been dealing with balance issues on Primal, there’s an easy fix 👇
Just import your seed phrase into Blitz and you’re all set. Setup takes less than 30 seconds.
Simple, fast, and back on track.

View quoted note →

Not working on my end.
You still have 0 balance?
Zap test working 👍
Actually apologies doesn’t seem to be working
You seem to have an invalid lightning address
Mine had 100 ₿ - pleaze refund!!1
How so? Any error message?
Correct. When I activated the new wallet, I was never given a seed phrase either.
🔱⚓️🔱
Yes it correct. Thanks.
Ok got it. Thanks.
Lightning protocol is under attack. Settle on-chain. No one source of truth. Mainnet is truth. Code is law. Network decentralized
View quoted note →
Thank you for the update . Much appreciated appreciated it .
Funds are safu
I only have 2 sats


Solid update—good to see proactive communication on wallet issues. Reminds me of how tech disruptions (even minor ones) ripple through systems unpredictably. Read something similar on AI-driven instability recently, particularly how automation creates phantom glitches before real impacts.


The Board
AI-Induced Deflation: Is Your Job at Risk?
Is AI-induced deflation a real threat? Explore the potential risks of mass unemployment and economic instability due to rapid AI advancements.
Can’t pay invoice

Hey Ray, we'll try to get this resolved for you as soon as possible. Quick questions:
1. Are you running Primal iOS or Android?
2. Which exact build are you running (you can see it at the bottom of the settings screen).
3. Does this error appear immediately, or after a few seconds of trying to make the payment?
4. Are you able to make lightning payments to other destinations (zaps, lightning invoices, etc.)?
I've fixed a DNS issue, could you please try once more? 😇
1. Are you running Primal iOS or Android?
Tim Apple iOS
2. Which exact build are you running (you can see it at the bottom of the settings screen).
3.0.20
3. Does this error appear immediately, or after a few seconds of trying to make the payment?
Yes, instant. Sample 500 sats invoice attached
lnbc5u1p5mlycvdqqnp4qgqgpf4r089ldukk5q33kf60xyvfnv0k26xh84llgqe9x6eefhemqpp5s8gcv698e8dgj4gfd5p2sxa52s8kk380sakqffptlxyq5vj324sqsp5saryewfz2dpef8rn6pn4r57qcdwnckurvm5v2j60adc99felyhhq9qyysgqcqzp2xqyz5vqrzjq2plmkeadrq9umnveqvn39e34tlk96wccpas5pv7e9v4pzjgk2guur3le5qq4xqqqyqqqqqqqqqqqqqq2q8qae94tmwqzcgjyyttmnulzetn4727kpyul3gyuknzf4vnyvcyw3xc68slswd8urudjr67mvtnncax046f33yhr0zd3hekw550lafmqpurp9zr
4. Yes, I can zap/received zap
Thanks for all these details.
I believe this issue is fixed in the iOS build that we just released (3.0.28). Can you please upgrade and confirm?
Please also fix the broken received zapped display name ?


#giggity :)
Still 0 balance. Still possible to receive sats to Primal wallet.
I already have a WoS app on my iPhone with 311 sat balance which was registered with email. I logged out en restores with the same email account with no success.
Should I remove the WoS app?
Precisely. I'd even say that if you are a company to operate in this type of business you can't add privacy...
It has to be done by informal, anonymous organisations/entities that slowly build their reputation online IMO