Oh my fuck.

😂

Lol

I, hand to your preferred deity, took an "I can't get on the internet" call at an ISP where the cause was a power outage. They were on a land line phone and their mind was blown that wired telephones didn't get their power from your household electric. Determined that since the phone and computer both get plugged into phone lines they should both work. Yeah, I know. I've outed myself as being old as fuck before.

That's pretty hilarious.

From personal experience, I wouldn't wish working as ISP support staff on my worst enemy. It's cruel and unusual punishment 😭

I was actually an electrician once. Most people don't understand the differences between low and high voltage lines, which is fine. We can't all know everything. But maybe know a little to not be totally helpless 😂 I used to see all sorts of goofy shit. Especially on old houses where people would do what I called "straight pipe" an old breaker that kept tripping. Why update the panel and wiring for modern draw when you can just burn the fucking house down? Lol

I once had a support call with the Dean of the College I was working at, he had like 2 doctorates. He called because he moved his office phone to a different jack in the room. When I got there, instead of plugging the handset to the phone then phone to the wall, he had plugged the handset directly to the wall 🤦‍♂️

Oh boy 😬😂

Not when you are on the call and know you are being recorded.

Wut

There should be a Doctorate of Thinking. That might actually be worth the money for most people.

/s I always forget that's an internet thing. Maybe I'm getting old too...

How else are they supposed to find the next highest resistance component? low voltage, your fingers are probably fine but your tongue isn't. High voltage, do not touch this. Good enough for explaining to idiots who only touch things in their house.

Yeah. I was told maybe I shouldn't come to work sober again by my boss. I'd rather work shovelling cow and horse shit again.

One thing I learned working ISP tech support is that 65% of people don't know that you can right click on the mouse. And once you show them it exists, they will ask you whether they should "regular click" or "right click" for the rest of the call. It's like they discovered a new world. See also ctrl-c & ctrl-v.

I don't remember that. But I don't remember much thanks to the amount of substance abuse I engaged in at the time and number of years. I do know I was homeless and unemployed shortly after my ISP stint and still refused to even consider jobs where I answered a phone and talked to end users.

NGL I smoked a lot of weed and drank when I worked those kind of jobs too. It goes hand in hand 😂

If it makes you feel better, friend finally walked out of his job on the second broken cup holder

this one still gets me to this day... i replaced all of the computers at a law firm once. it was done after hours. it took me all evening. i was proud when it was done. new desktops, new laptops, everything worked with their existing infrastructure, etc. i went to bed exhausted sometime after midnight. i got a phone call at 7am because a woman said he computer wouldn't work. i was freaking out because she was one of the partner's secretaries and had been there since time began. she was also a very nice lady that i always enjoyed talking to. so i quickly showered and rushed in there. i get there and one of the partners sees me in the hallway and essentially berates me because his secretary is unable to do her job and she has work to do. the issue was none of her desktop icons were in the order that they were previously in on her old computer she would start her day and go down the line of icons from far left top to bottom clicking on law program 1, law program 2, law program 3, email, internet. i don't remember the order i had them in. all i knew was that all of her law programs were there and automatically signed in like she requested and all data was there. i would have never thought she would be unable to use her computer because the icons were out of order. she panicked because icons were not where she wanted them to be and was literally unable to do her job. i think i learned very quickly right then and there that sometimes people panick and their brains shut off when it comes to technology and things they don't understand.

I have had very similar experiences, at an accounting office though. The QuickBooks icon *must* be in the right position or it becomes invisible. It's hard for me to understand, being able to jump from Windows to Mac to a bunch of different Linux DE without skipping a beat. People get set in their routines, and any tiny difference will throw them off.

Holy shit, I had this happen to me at one of my old IT jobs as well. Icons got rearranged because I essentially had to rebuild this computer from scratch. It was a workstation for an interferometry lab And the lady using it was confused because things weren't in the same order even though they were all on the desktop. She just couldn't be assed to look left.