🚨 Warning to users about npub1earna05hx6ax38r33h3atmecjzdu547m8suw87w70aw6mlyga4hsqcja5j🚨: Risk of losing your sats!
I want to report a serious issue I had with ZBD. I was having problems with my LN node, so, as a temporary alternative, I turned to ZBD as a backup, integrating their streaming service to receive donations in sats through a QR Code displayed on the screen while my system was not working.
However, when I tried to access the ZBD app last Saturday to transfer the sats, I discovered I was blocked. I opened a support ticket, and after a long wait and opening a second ticket, the only response I got was a promise to "escalate" the problem. With no further responses, I continued opening tickets and demonstrating their lack of support live, as a real test of customer service.
Since the beginning of the Morning Crypto program in 2021, I have been recommending ZBD to our community as a good wallet option for beginners on the Lightning Network, but always warned about the risks of custodial wallets. Now, this experience reinforces the problem and serves as a great practical example: a custodial wallet can confiscate your sats without any explanation.
During the livestreams this week, I received numerous testimonies from users with similar issues on ZBD, reporting account locks without explanations and lack of support.
Therefore, I have removed ZBD from my recommendations and advise everyone: avoid using this wallet, due to the risk of losing your sats.
Spread this information among your contacts and acquaintances who may be using ZBD.
The suspicious situation ZBD finds itself in is unacceptable in a market that demands reliability and transparency.
Login to reply
Replies (4)
I had the same thing happen to me. Couldn’t login, logged a ticket, they were looking into it, and then account closed. 

An alternative take would be that this situation exemplifies the lack of non-custodial LN wallets which are user friendly enough for mass adoption, as if such things existed you would be recommending these to your community instead of the likes of ZBD. Question: if non-custodial LN wallets suitable for mass adoption are still not available, will they ever be? If not, is it perhaps time to explore alternative solutions for user-friendly self custodial micropayment solutions?
[SOLVED]
@andreneves interceded and managed to restore my access again.
He explained that they are implementing new security controls and my account was blocked by mistake. And that he will review the internal processes to handle support in a more efficient way.
Thanks for the support. Everything is ok with my account.
[SOLVED]
@andreneves interceded and managed to restore my access again.
He explained that they are implementing new security controls and my account was blocked by mistake. And that he will review the internal processes to handle support in a more efficient way.
Thanks for the support. Everything is ok with my account.
View quoted note →