Perhaps their capital is only stucked in private channels and they haven't noticed yet. But that wouldn't be good for a Lightning Company either.
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There is also a probability that they want to discourage the activity unless it’s important and someone is willing to pay and not use them as a swapping service.
I have raised the issue directly with them and they brought it to the lightning devs in charge of the node. But then came back saying there is no issue.
So they are definitely aware but don’t seem to want to correct it or even admit the issue exists.