We've just enabled withdrawals for another 1000 accounts or so. We're still piecing together account balances and transaction history from our logs to recover the information that we lost last weekend.
About 80 accounts remain that still have locked funds because we suspect we may be missing withdrawal records for them. Our priority is to get those sorted out ASAP. More than that number will be missing deposits but we'll be tackling those in due course.
Missing deposits may be harder for us to confidently assign to the right users so we may end up asking for help with that but we'll update again when we have a clearer picture of what we can do with what we have.
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Great work, that’s amazing. Thank you to you and the team. It appears I’m one of the lucky 80 still locked, happy to help if needed.
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Thanks coinos!
not a user yet. i appreciated the recovery effort and status updates
Thanks.
How is that I'm still missing 4 to 5k sats.
Where has Liquid gone?
my account balance is fine, but the balance doesn’t seem to be going down at the same rate that I’m zapping people.
I might’ve zapped 5-6 times, but it’s only gone down by 3… and it doesn’t show where those 3 went, so I’m not sure who even really got the zap.
Hi Daniel sure if you let us know your account username and have any records of transactions you did between May 9 and May 10 we can take a look
Thanks for the report. Zaps can fail sometimes but we'll add this to our list of things to check on once we get through unlocking the remaining accounts and fixing peoples' balances.
We're still missing a bunch of deposits that occurred after our database was rolled back. If you have specific ones you'd like us to look at please DM any transaction ID's or send them to support@coinos.io and we'll try to get to them ASAP.
No transactions may 9-10.
Username: datosgi
Ok thanks, you're cleared to transact!
Nice! Thank you for everything you guys do for the space. Much love! Sorry that all this happened, you’re handling it great
When do you expect your ln.coinos.io node to be back online?
It should be online now as far as I can tell. Are you having issues connecting to it?
I have not been able to connect to it for over a week, and mempool.space does not seem to be able either. Its IP addreas has not changed?
There is some connectivity to it, but it returns the error: "Cryptograhic handshake: Operation timed out"
Zapped you 1000sats to test. Thanks folks, well done. No doubt your now also working on better disaster recovery protection :)
I did a few sends out of my coinos wallet on May 9th totaling 315,000 Sats, and now those Sats are back in my wallet and my balance isn't red anymore and my wallet isn't locked. I was able to send 250 Sats out on May 16th.
My May 9th transactions are no longer listed in my payment history and my balance is 315,000 Sats more than it should be.
What would you like me to do with these Sats?
I feel they belong to Coinos.
I still have my deposits missing. Please help me!
Hi sorry we're still trying to locate some deposits. If you have any transaction ID's or lightning invoices or even just amounts and times that you can share that might help us find them faster please DM or send to support@coinos.io and we'll do our best to get them restored ASAP.
Ok I’ll DM here
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Now I'm seeing those transactions in my wallet, but most of them are doubled. So now, instead of have an extra 315,000 Sats, my wallet is short 226,000 Sats.
Are you still working on repairing the data loss?
Can I expect the 226,000 Sats back in my wallet soon?
I also have a different Coinos wallet that's missing a few incoming transaction from around the time of the data loss. That wallet is short 1,554 Sats.
Please let me know what's going on here. Are you still working on repairing the data loss?