One thing I made it a point when I founded Media3 Labs is that we’d have an easily discoverable intake process for bugs/feedback, be extremely responsive, and transparent with the people sharing them (give ETAs on patching, be candid if we need to de-prioritize). I did that because in my experience as a consumer of apps, I see teams being too focused on shipping, not focusing on fixing what’s broken, and rack up massive technical debt that virtually kills what was an otherwise good idea. Building is hard, and yeah, there’s definitely a ying-yang for shipping/fixing and the balancing act required there.