Great interview on understanding #nostr protocol, the possibilities and business models and services. #nostr #protocol #technology

I like customer journeys. Tried to blog about a recent experience with #etihad, this is the result :

Customer journey Etihad Airlines

During my recent flight with Etihad, I decided to make screenshots of most communication to map a customer experience journey.

Customer journeys and especially from airlines can and will change a lot with decentralized platforms. When you start to think of it. Trust/Speed/Integrations #customerjourney #aviation

Look what I saw in a Japanese department store called "Loft". Simple but very convenient: a "Call Me" button to get some advice from the staff. No need to search someone, the staff comes to you when you need them. #customerexperience #retail #shopping

My blog on Thai commerce after visiting many retail locations in Bangkok.

Experiences on e-commerce and retail in Thailand

These are my experiences on the Thai e-commerce and retail landscape during my recent visit. Check it out and inspire yourself!

#retail #phygital #commerce #ecommerce #thailand

I stumbled upon this store in Bangkok. A Japanese discount brand. It has the best company song ever made. It sticks in your head! Listen for yourself! Lots of unique Japanese products and 24 hour shopping. Probably not possible in Europe, but that's one of those things that make Asia special. #brands #branding #donki #dondondonki #japanesebrand #retail #marketing #commerce #DonQuijote

This is a vending machine that makes a difference. Up to 200 beverages in one machine! And not only that, it also has a great user interface. The TAO BIN vending machine in #Thailand #taobin #UserExperience #Retail Only thing missing is lightning payments, but those are not allowed in Thailand.

Great story on aviation, teamwork, creativity, communication: