Idk.. I had 50k SATs "disappear" during transfer from "secure Bitcoin wallet" to "instant payments" wallet through the @npub18ull...dcl9 app. The claim retry failed multiple times and an app reset removed the option. They have work to do on the app and in support. Users shouldn't have to use telegram to get support.

Replies (5)

damn, i have had zero issues with bull and have used it extensively, i will ping their team
spoke to them, update will be released shortly to fix this bug funds are not lost since swaps are not custodial, they will be recoverable with update
ishi's avatar
ishi 1 month ago
Hey man! We just closed a big round of clean ups on swaps over the weekend to iron out a lot of minor issues in swaps and it should be a much smoother experience going forward. Unfortunately integrating support in the app hasn't taken priority since we are a small team and focussed on actual wallet features. Support on Telegram is very prompt. Someone is always there to take care of you round the clock!
ishi's avatar
ishi 1 month ago
Swaps are non-custodial and funds won't be lost unless you lose your keys. Since you deleted your app the recovery is a bit more involved and you'll have to contact us on Telegram. We have now added an explicit warning not to delete the app mid swap and in our December release we will have support for boltz's swap restore api, which will help in cases where users lose their phone or by accident delete the app mid swap - this flow requires boltz to share their public key. In a future release we will also have metadata backups which will allow recovery without boltz, where we will help you backup boltz's pubkey as well.