Oh I’m not the same name there or anything. If you follow their one happy path exactly, it works haha. So you need to create a new account from the ring app on a mobile device. Then use that mobile app to log in on your desktop. If you delete the mobile app though, recovering your account is odd. I saved a backup file for my key, but it’s also asking me for a password that I don’t remember setting. @John Carvalho needs an “operation Papercuts” to fix all these rough edges and annoyances in the user journeys.