Your link says 2020 terms.
The screenshot I saw was referring to 2024.
But I came to read yours because:
Don't trust; verify. 🤝
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That is the link from this page:
https://support.bandwidth.com/hc/en-us/articles/19939626519575-New-non-compliance-fees-on-January-1
So I think it’s fake. The code of conduct they are linking to is 2020.