yes, thats my SOP, tried it and here's the thread with details of KYC required for primal wallet ---Subject: Re: cannot activate Primal Wallet Date: Mon, 19 May 2025 17:41:25 +0000 From: support@primal.net To: <joetst@redact.com> Dear Joe, We encountered an issue while attempting to activate your wallet. The information you provided was flagged by our systems as incorrect and could not be processed. To resolve this, please follow the steps below: 1. Ensure all information entered matches exactly as it appears on your government-issued ID or passport. If you believe an error occurred during the entry process, please attempt the activation again. 2. If you are confident that the information provided is accurate, we recommend creating an account with our wallet hosting partner, Strike (https://strike.me/). Once your Strike account is active, please reply to this email with your Strike ID, and we will manually activate your wallet. Should you have any questions or require further assistance, do not hesitate to contact us. Sincerely, Primal Support ---Subject: cannot activate Primal Wallet Date: Sunday, May 18, 2025 at 10:40 PM From: <joetst@redact> To: support@primal.net npub xxxxxxx Cannot activate my primal wallet. Enter Name, this email (joetst@redact.com), DOB, Country then tap Next. 'Check Your Email' screen appears but email with code is never received. Yes, i checked Spam/Junk folders. ---marko@primal.net Hey Joetst, thanks for the report. Please send an email containing your npub along with your issue to support@primal.net and we should be able to help you. Thursday, May 15, 2025 · 11:55 AM ---joetst@primal.net Cannot activate my primal wallet. Enter Name, email, DOB, Country then tap Next. 'Check Your Email' screen appears but email with code is never received. Yes, i checked Spam/Junk folders. Thursday, May 15, 2025 · 9:16 AM

Replies (2)

Charlie's avatar
Charlie 4 months ago
Have you tried activating it with a VPN?