How many channels, good peers? If you have 3 small channels to shitty raspberry pi Tor nodes it will be unreliable. But the problem in this case is the user, not Lighting. If you want reliable, fast and self custodial Lightning try Phoenix.

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Doesn't Phoenix use their own LN node implementation? But, good point. One channel, one peer. My internet is quite stable (98% reachable - the missing points are during the time my ISP changes my IP and my modem goes haywire for a moment, but then everything is fine again). Guess I am going channel hunting!
Poor excuse to blame these things on users. Good engineering (KISS principle) and UX are laughably bad and not well thought out on LN. Ingwie seems above average in his technical knowledge and I always see him and many others struggling with it. The average person is never going to do all these technical gymnastics. Lightning is hot garbage. Time to scrap it and figure something else out.
Retarded take, there are well engineered lightning wallets for end users, but a pure lightning node like CLN or LND needs to expose the raw stuff and is not built for ease of use in regards to simple payments. Its built as a powerful tool to interact with the lightning network in all possible ways. Saying CLN is not user friendly enough is like saying the back end software of your bank is not user friendly enough (which they hire engenieers for)
Yes phoenix runs on their (Acinq's) implementation called Eclair. This is a very reliable and easy to use setup. But if you want to self host some good channels to highly connected peers (like the Acinq node) really help with reliability. Also Tor really makes things unreliable, which is a Tor problem, not a Lightning problem as you could run everything on clearnet too.