There’s another part of this human aspect that is interesting. People that served in the military had more fucked up ptsd when they were closer to the enemies they killed than the soldiers who killed from farther away. A lot of soldiers can’t even pull the trigger in combat because killing others is instinctively wrong. I think we evolved to be this way. So I think one reason why people are meaner on the phone is because it doesn’t feel like you’re talking to a human.