You'd be shocked at how many people I know, who are overwhelmed by trying to figure out how to use e-mail. The Internet is now full of people who are effectively incapable of using the Internet and have no idea what the Internet is. They only know apps. Some can only use one single app (usually WhatsApp or Instagram, around here). I tried to help someone who only uses Insta to get Nostr setup, and she gave up after about 5 seconds of effort. 5 seconds. That's what we client devs are increasingly dealing with and it's sort of hopeless. Many (most?) people can't follow simple instructions written, spoken, or read aloud. They couldn't follow them for the app they are currently using, but some apps come preloaded and preconfigured in their phone, and they just stick to those. That's why Russia can ban Telegram and that immediately cut almost everyone off of the Internet. If you say, "Okay, now type in a nickname or handle for yourself," they just stare at the screen, in confusion. What is a nickname? What is a handle? How do I type? Where do I type? We have to default and preload and focus _everything_, which is taking me months to build. As soon as someone has to perform any task, (other than clicking "Next"), or make any decision, it's basically over. Onboarding _has_ to be next... next... next... start.

Replies (3)

I've done years (decades ๐Ÿ˜…) of user IT support, I know too well. GenX and millennials are more capable, and I find boomers & zoomers are the most helpless, at about an equal level.
Maybe more like games do, a tutorial level? Have little popups or tooltips that show for new users as they discover the app. You could slowly introduce concepts and get them to figure settings while they initially discover the app.
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