How bad is it?

many 4 star hotels are like a shit, you met this no?

Not really lol hotels seem like hit or miss

and customer review system is way more effective than judging from the stars, it's kinda decentralized and factual

But even customer reviews aren’t that great because people usually only give ratings when it’s amazing or terrible haha

yeah true, it's me hahaha. if you travel in Europe, best way is to combine their pictures and review. if in china, best way is to combine the above 2 and the year of renovation, and. don't ever care about their stars, never