Guy makes a great point. Consider raising the price. Perhaps offer first year of support for free to people who bought hardware from Start9 and then give them a discounted rate for year two and beyond. Even if you don’t change the support membership to an annual subscription, consider pricing the lifetime membership in sats, so you at least can keep up with inflation. It wouldn’t be unreasonable if you priced it at and kept it at 15,000 sats for a lifetime membership.

I'm sorry I am for open source projects. Name any other company that successfully charges there user base for techsupport. Guarantee any example is a business or corp software solution or w/e. They could have just said we will not be continuing to provide free support to diy users. The real thing if they want money is too sell an os license and get free support. My only gripes is it's one time use and if you lose it your sol. This comcommunity is based on open-source so once you make a pay wall we just say fuck you and make out own shit with community supporters.

Or don't charge anything oooooorrrr big brain create a fee for using there os on your node that pays out every month...like mining pools lmap

Most of what you're saying is wrong. 1) Most open source projects are supported by communities of volunteers. As is StartOS, for free, in community support channels which you can still use. And where you should be volunteering if you feel strongly about this. 2) Tech support for customers of Start9 is still free, as it was before, included with the purchase of a product. 3) There was never free support to DIY users, just volunteer support, which still exists. 4) Start9 can't sell an OS license because StartOS is free and open source and isn't owned by Start9, but by everyone. 5) There's "no one time use SOL" situation... If someone loses their redemption code, they can just email and ask for a new one. You sound frightened and confused by falsehoods that you're inventing in your own head that have no bearing on reality.

This is mostly about defeating scammers and creating a safe space for our community and customers.

We always had a saying back in my London house sharing days of “no rent, no opinion”

Linux does it fine. Unless your looking to turn a profit or need to grow idk.

I concur. @npub126nt...e9ll is the best. $100 for lifetime support seems way too low.