Most clients have a front end application, a UI, that interfaces directly with relays as their data source. #Primal has a UI and also a backend server that, together, interface with relays, enhancing the experience in a way that just a UI couldn't. The result is a better experience.

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This is literally no different than twitter then. Just use twitter if you want a single server. The entire point of nostr is the ability to connect to different relays so you don’t have a view of the network that is controlled by a single entity.