Blockstream has such a poor customer service and doesn’t give a fuck about the customer feedbacks! 👎

Replies (24)

Being OG and having poor customer service doesn’t say to me anything. I been pinging them bug issue for over 2 months when you replace transaction by fees and it was replaced their Green wallet still shows as pending and the wrong balance!
Personally I've only had good experience when dealing with them. They addressed this one for me rather quickly.
Patrick's avatar Patrick
And another one... Just bought a Blockstream card to pick up a Jade but have no clue where to put the code in. Anyone used a Blockstream gift card before? View quoted note →
View quoted note →
As far as technology, Jade uses a new technology called a virtual secure chip, basically breaks your seed up, encrypts part of it and puts in on their server called an oracle. You can create your own oracle if you want. Their oracle does not have the whole seed or the owner. You can keep your own seed words. BitKey uses multisig, one key on your phone, one on their server, one on the rock device. The one on your phone can be encrypted and saved in your iCloud. You can not keep your own seed words. I don’t use either so just an observation in tech.
That seems to be the target at least for now. Which is great. And needed.