I disagree. Communication is a core principle of privacy. And it’s not just Mullvad. My point is that so few companies actually care to not use Google, to the point that it is completely involuntary. They could have used one of the other providers such as even Proton that isn’t spam. And your point that they can’t have emails in their own domain because it’s spam, is exactly the centralization of the internet that I’m talking about. Because literally everyone… not even you, a privacy “influencer” cares enough. Go ahead, bow down and obey Google overseeing all activity on earth. But I don’t accept that

Replies (8)

I think you're both right. They should probably avoid google AND it probably matters less by comparison than, say, not using a VPN at all. What would kill two birds with one stone is having a customer support option like SimpleX so we don't have to use email in the first place. That would keep anyone, including Mullvad tech support, from knowing who you are.
People who use mullvad don't usually need customer support either.
Who pays for VPN to use it on daily basis? Idiots who don't trust ISP but trust unconditionally VPN provider who knows everything about their traffic. There is Tor, not great but much better when it comes to privacy. FOR FREE.
The VPN provider knows everything about your traffic except... KYC and PII which is kind of the most important thing. Using a VPN is like using a no-kyc ISP + you get the added anonimity set of sharing an IP with other users. A VPN is not the ultimate solution but it's just basic protection. Without is, it's kind of like getting fucked on the internet without a condom.
VPN privider knows you very well even if you pay with cash by mail. They know your connection-patterns on daily basis. You can always use Orbot Full VPN mode.
Using a VPN is not supposed to protect you from the VPN provider. It's just strictly better than just using your ISP. No one is arguing that tor isn't superior privacy wise. Why not route everything through tor? Because many types of internet usage are unusable and unviable through tor.
Which sites? Some banks? Maybe use clear (ISP) connection to browse them?