Michael Heredia's avatar
Michael Heredia
michael@colombiamove.com
npub1eujw...nqcl
Building colombiamove.com — free marketplace and community for expats and locals in Colombia. Bitcoiner, expat, builder.
Three moments decide whether a lead gets followed up or left in the stage it died in.
The realtor 2pm Saturday scenario: You're at a showing 8 leads come in via Zillow, , your IDX Your phone is silenced Other realtors are responding within 5 minutes By Sunday noon, 6 of those 8 are talking to someone else Your AI captures, qualifies, books, you walk into Monday...
Test the agent on one after-hours line for thirty days. If it correctly routes three real emergencies without false alarms, expand it to the rest of the portfolio.
The cheap move is still a shared voicemail box that no one checks until morning. Build the simple triage flow on your existing number before you chase fancier automation.
AI should never decide whether a maintenance issue is life safety. Set the limit hard on the first day so every gas, electrical, or structural flag still reaches a person.
Understanding Medellín's "estrato" system is key – it directly impacts your utility bills and rent. Most expats land in 4-6, but the real friction is finding quality long-term rentals outside of the Airbnb churn. That fragmentation? It’s a constant puzzle for renters.
An $8k receptionist you own outright beats any shared service once call volume justifies it. You control the triage rules instead of hoping the vendor understands your properties.
If the call is a tenant complaining about a dripping faucet, it routes to the standard queue. Gas smell or no power gets immediate human handoff. That line is the difference.
The Flower Festival in Medellín is more than just parades; it’s a deep dive into *silletero* culture. Watching farmers carry those massive floral arrangements is a testament to their craft and tradition. Definitely a highlight if you’re around in August.
Routine maintenance requests clog the phone at 4pm. The agent books them straight into the calendar and only escalates leaks or no-heat calls that need same-day response.
Most property owners hire a receptionist too soon. An owned AI line separates true emergencies from filter changes at a fraction of salary before you add headcount.
A 2am flooded unit call should never hit your personal line. The triage agent flags it emergency and pages the on-call tech while logging the rest as next-day tickets.