When you're stuck in traffic or stuck in line or in a waiting room somewhere, you are bleeding away minutes or hours from your life that you can never get back. When the system is designed to make you slower, less productive or spend more of your time where you don't want to be, it's costing you your most scarce resource, time.
The designers of these systems want your life to be wasted. It's demonic when you think about it.
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