Today we had an interesting talk with a customer that bought multiple signers and multiple backup plates. The question was regarding data. We have explained this more often, but maybe we need to recap this:
- we delete all order data that is linked to you, this means name, address, e-mailadres, phone, ip address
- we save the order number with what was ordered so we can find the specific order back if there is something about it, as we don’t hold additional data we can’t every reach out to you. No newsletters, no bullshit, no reaching out for whatever, ever after you received your order
- if you chose regular shipping we manually put the order in the shippers website, this because it’s then not linked to an account with the shipper. For multiple years we’ve asked shippers about their security, and basically everyone has access to shipping data accounts. Also shipping accounts are not possible to 2FA. So we simply input every order manually. Next to that every unencrypted API to your website is a risk too.
- if you chose private shipping we put stamps on it, write the address on the package by hand and throw it in our local postbox, fully anonimous but it has no tracking. And you have to trust it doesn’t get lost on the way…
It’s still unbelievable how many people order with fiat. All your data is shared including order details with the payment provider. We still warn people that checkout with us and we put a premium for the additional cost, but people in general still find it too much work to use Lightning in ~50% of the orders. How can we improve this?
